Refund policy

We want your Deluxe Cinemas order to arrive as described. If you receive the wrong item, a damaged item, or no delivery, please contact info@deluxecinemas.co.nz with your order number and details so we can investigate and provide a remedy where required by New Zealand law.

We do not generally offer refunds or exchanges because you have changed your mind or ordered the wrong item. If you notice an error, contact us as soon as possible. We will tell you what options are available for an order that has not yet been dispatched.

Physical vouchers should be kept safe. If a voucher is lost or stolen after delivery, contact us with your order details. We cannot guarantee a replacement. Unused vouchers are not exchangeable for cash, except where required by law.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.